Cornerstone is inviting applications for the position of Advanced Technical Support Engineer in Pune, India. This opportunity is aimed at experienced IT professionals who have a background in technical support, enterprise application troubleshooting, API integrations and identity management.
The role goes beyond answering routine customer queries. The selected candidate will investigate complex technical problems, work with customers to resolve integration issues, analyse system logs and support escalated cases. The position also involves mentoring Level 1 support engineers and helping customers get the best from Cornerstone’s products.
Professionals with at least three years of technical support experience and practical knowledge of technologies such as SAML, OAuth, SCIM, REST APIs and Microsoft Entra ID may find this opportunity relevant.
Here is a detailed guide to the job responsibilities, eligibility, required skills, selection information and application process.
Cornerstone Advanced Technical Support Engineer Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company | Cornerstone |
| Job Role | Advanced Technical Support Engineer |
| Job Location | Pune, India |
| Job Type | Experienced Professional |
| Qualification | Bachelor’s or Master’s Degree |
| Experience | 3+ years in technical support |
| Salary | Not disclosed |
| Application Mode | Online |
| Last Date | Not specified |
| Job Requisition ID | 11746 |
| Official Application | Apply Online |
What Is the Advanced Technical Support Engineer Role About?
An Advanced Technical Support Engineer handles technical problems that require deeper investigation than standard customer support requests. These issues may involve authentication failures, broken integrations, API errors, data synchronization problems or configurations involving multiple software modules.
At Cornerstone, the role focuses on helping customers resolve complex product-related challenges. The engineer must understand how different systems communicate, identify where an issue originates and coordinate the right steps to fix it.
For example, a customer might report that employee accounts are not being created correctly in a connected HR platform. Resolving the issue could require checking identity-provider settings, reviewing SCIM provisioning activity, analysing API responses and examining system logs.
The engineer is expected to take ownership of such cases until a suitable resolution is reached. This makes technical knowledge, clear communication and structured problem-solving particularly important.
Who Should Apply?
This vacancy is suitable for experienced IT professionals rather than freshers.
You may consider applying if you:
- Have at least three years of experience in technical support or a related role.
- Have handled complex customer issues involving enterprise applications.
- Understand SSO, authentication and identity management.
- Have practical experience with REST APIs and software integrations.
- Can investigate logs, browser traces and API responses.
- Have worked with HRIS, HCM, LMS, ERP or talent management platforms.
- Can communicate technical findings clearly to customers and colleagues.
- Are comfortable supporting escalated cases and guiding junior team members.
Candidates who have worked in enterprise SaaS support, application support, integration support or identity and access management may find their experience relevant.
Educational Qualification and Experience
Educational qualification: The supplied job description asks for a Bachelor’s or Master’s Degree. It does not specify a mandatory academic stream, minimum percentage or particular university requirement.
Work experience: Applicants should have at least three years of technical support experience, with strong troubleshooting capabilities.
The experience requirement is important. This is an advanced support position involving independent case ownership, complex investigations and technical guidance for L1 support engineers.
Candidates should highlight relevant projects and real troubleshooting experience in their resumes rather than relying only on a list of technologies.
Technical Skills Required
The job description covers several technical areas. Understanding what each one means can help applicants assess their suitability.
1. Identity and Access Management
Candidates should understand authentication, user provisioning and single sign-on (SSO). Familiarity with the following technologies is relevant:
- SAML
- OAuth
- SCIM
- OpenID Connect
- Microsoft Entra ID
- Okta and similar identity providers
These technologies help applications verify users and exchange identity information securely.
2. API and Integration Troubleshooting
The role requires practical experience with REST APIs, web services, webhooks, connectors and integration workflows.
Applicants should be able to investigate failed requests, understand API responses, identify configuration problems and trace errors across connected systems.
3. Log Analysis and Diagnostics
Technical support engineers often need to examine logs and other diagnostic information to identify the cause of an issue.
Relevant experience includes:
- Application and system log analysis
- Audit records
- Browser traces
- API request and response analysis
- Splunk or equivalent log monitoring tools
The ability to document findings clearly is just as important as identifying the technical problem.
4. Enterprise Application Knowledge
Experience supporting one or more of these platforms can be useful:
- Human Resource Information Systems (HRIS)
- Human Capital Management (HCM)
- Learning Management Systems (LMS)
- Enterprise Resource Planning (ERP)
- Talent management applications
Knowledge of FTP/SFTP, data feeds, synchronization processes and integration monitoring is also relevant.
Roles and Responsibilities
The selected candidate will handle a combination of technical investigation, customer communication and team support.
Complex case management: Take ownership of advanced customer cases involving APIs, integrations, data issues and multi-module configurations. Work towards complete issue resolution instead of simply closing support tickets.
Customer technical guidance: Deliver Pro Desk services through scheduled one-to-one sessions. Help customers understand product features, configurations and technical solutions.
Escalated support: Handle complex live chat and voice support requests. Provide timely assistance when customers face critical technical difficulties.
Software defect investigation: Reproduce reported defects, prepare clear reproduction steps, collect logs and gather supporting information for further investigation and prioritization.
L1 team mentoring: Guide Level 1 support engineers, help them understand difficult cases and share troubleshooting knowledge.
AI-assisted support: Use AI-powered tools and copilots to support technical research, prepare draft customer responses for review and identify knowledge gaps.
Product certification: Work towards obtaining Pod Specialist certification within 45 days, while building knowledge across multiple products and modules.
Salary and Compensation
The supplied job description does not mention a fixed salary, pay range or additional benefits for the Advanced Technical Support Engineer position.
Compensation may depend on the candidate’s experience, technical expertise, role level and the company’s internal salary structure. Applicants should confirm the offered package, variable pay, benefits and other employment terms directly with Cornerstone during the recruitment process.
Candidates should not rely on unofficial salary estimates when evaluating the offer.
Selection Process
The complete selection procedure has not been specified in the supplied vacancy details. For an advanced technical support position, applicants should be prepared to explain their previous troubleshooting work and technical knowledge.
Areas worth preparing include:
- Resume screening: The recruitment team may review educational qualifications, relevant experience and technical skills.
- Technical discussion: Be prepared to explain SSO, SAML, OAuth, SCIM, REST APIs, integrations and log analysis.
- Practical troubleshooting scenarios: You may be asked how you would investigate authentication failures, API errors or data synchronization problems.
- Customer communication: Prepare examples of how you handled difficult customer situations and explained technical issues.
- Teamwork and mentoring: Be ready to discuss how you supported junior engineers or coordinated with other technical teams.
These are preparation suggestions, not confirmed interview stages. Follow the instructions provided by Cornerstone’s recruitment team.
Documents Required
Keep the following documents ready before applying:
- Updated resume highlighting relevant technical support experience.
- Bachelor’s or Master’s Degree certificates.
- Academic mark sheets, if requested.
- Government-issued identity proof, when required.
- Details of previous employment and relevant projects.
- Technical certifications, if available.
- Contact details of professional references, if requested.
Your resume should clearly mention hands-on experience with SSO, identity providers, APIs, integrations, log analysis and enterprise applications wherever applicable.
How to Apply for Cornerstone Recruitment 2026
Interested and eligible candidates can submit their applications online through the official Cornerstone careers portal.
Follow these steps:
- Visit the official Cornerstone job application page.
- Search for or open the Advanced Technical Support Engineer vacancy.
- Read the complete job description and confirm the location and eligibility requirements.
- Sign in or create an account on the recruitment portal, if required.
- Enter your personal, educational and professional details.
- Upload an updated resume and other requested documents.
- Review your information carefully before submitting the application.
- Submit the application and save the confirmation details, if provided.
Important: The supplied vacancy does not mention a fixed closing date. Check the official careers page to confirm whether applications are still being accepted.
About Cornerstone
Cornerstone provides workforce development and talent management technology for organizations. Its platform supports areas such as employee learning, development, talent mobility and skills management.
According to the company description supplied with this vacancy, Cornerstone serves more than 7,000 customers and 100 million users across 180 countries and 50 languages.
Its technology connects people, teams and business systems to support workforce development. This makes technical support an important part of the customer experience, particularly when organizations depend on connected applications and data integrations.
Final Words
The Cornerstone Advanced Technical Support Engineer vacancy in Pune is an opportunity for experienced IT professionals who enjoy investigating complex technical problems. The position combines enterprise application support, identity management, API troubleshooting, customer communication and team mentoring.
Applicants with at least three years of relevant experience should review the technical requirements carefully before applying. Give particular attention to SSO protocols, REST APIs, identity providers, log analysis and enterprise software integrations.
For the latest recruitment information, use the official Cornerstone application portal. JobsIndia24 shares private-sector job openings, IT and non-IT vacancies, fresher opportunities and government recruitment updates to help job seekers explore career options across India.
Source: Cornerstone official careers application page and vacancy details supplied for this article.
Last verified: 6 November 2026
Updated date: 6 November 2026
Article reviewed by: Karthik Patel
Recruitment status: Active
Official application link: https://cornerstone.csod.com/ux/ats/careersite/2/home/requisition/11746?c=cornerstone
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Frequently Asked Questions – Cornerstone Advanced Technical Support Engineer Recruitment 2026
1. What is the job location for Cornerstone Advanced Technical Support Engineer Recruitment 2026?
The job location mentioned in the supplied vacancy details is Pune, Maharashtra, India.
2. How much experience is required for this position?
Candidates should have at least three years of experience in technical support, with strong troubleshooting skills involving APIs, SSO, integrations, logs and enterprise applications.
3. What educational qualification is required?
The supplied job description asks for a Bachelor’s or Master’s Degree. It does not specify a compulsory academic stream or minimum percentage.
4. What technical skills are important for the Advanced Technical Support Engineer role?
Important skills include SAML, OAuth, SCIM, OpenID Connect, Microsoft Entra ID, Okta, REST APIs, webhooks, data synchronization, log analysis and enterprise application troubleshooting. Experience with Splunk or similar tools is also relevant.
5. How can candidates apply for Cornerstone jobs in Pune?
Candidates can visit the official Cornerstone recruitment page and apply online: https://cornerstone.csod.com/ux/ats/careersite/2/home/requisition/11746?c=cornerstone. Review the complete eligibility requirements and confirm the vacancy status before submitting the application.
